Covid-19 Information and Resources

This page was last updated: 08/14/20

COVID-19 Updates and Resources for Elevations Members

As your local credit union, we have a unique and essential responsibility to serve you, our members, and help relieve your stress around money in this difficult, uncertain time. We are here for our members, employees and this community we all call home.

To help you stay informed, we’ve put important resources and our latest updates right here in one place. Please check back often, as we update this page regularly.

Branch safety measures

At all of our locations, we have and will continue to follow established safety protocols from the Centers for Disease Control and Prevention, plus our local Colorado health officials. The health and safety of our employees and members is our most important consideration.

Our measures include:

  • Frequent and thorough cleaning and sanitization practices at all of our locations
  • Germ shields at all teller stations and platform desks
  • Face coverings required for all members and employees at all locations
  • Daily temperature checks for all employees
  • All surfaces disinfected after each member leaves
  • Floor signage to ensure social distancing
  • Door monitoring to ensure capacity in branch allows for social distancing
  • 14 days of catastrophe pay provided to any employee directly impacted by COVID-19

Learn more

Branch update:

We’re here to serve you. Our branches are open (no appointment needed), and we have a dedicated hour for members 60+ from 8:30-9:30 a.m. on Wednesdays. See our hours and schedule an optional branch appointment.

How may we help you?

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Mortgage Assistance

Contact our mortgage servicing team, apply for forbearance online or by phone, and find commonly asked questions.

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Loan & Credit Card Assistance

Request to defer a payment and find commonly asked questions for your auto loan, credit card, home equity loan and more with Elevations.

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Visit a Branch

Our branches are open (no appointment needed) with a designated hour for members 60+ from 8:30-9:30 a.m. on Wednesdays. We encourage you to book service appointments online.

Our latest updates and current closures.

Branch visits: We’re here to help you with branch visits by appointment.

Our branch lobbies are temporarily closed due to coronavirus safety precautions. If you need help and would like to visit a branch, please schedule an appointment to meet with a Financial Solutions Guide. We also have many other ways to manage your accounts, including online appointments, drive-thru banking (no appointment needed), online banking and more.

Boulder UMC Branch & ATM closed.

We have temporarily closed our Boulder UMC Branch located on the CU Boulder campus, and our ATM inside the UMC will also be inaccessible from March 21 through March 29. We have additional ATMs around the CU Boulder campus that remain open. We are working closely with CU Boulder leadership to make closure decisions, and we apologize for any inconvenience this may cause. We have many nearby locations in Boulder.

IRA & HSA prior year contribution deadlines extended to July 15.

The IRS issued IRS Notice 2020-18, postponing the due date for filing Federal income tax returns to July 15. Because of this, the deadline for making prior year contributions to your Elevations IRA or HSA for 2019 is also extended to July 15, 2020. To make prior year contributions, please schedule an appointment at a branch, call us at (800) 429-7626 or connect with us through Secure Chat in online banking. We will provide you with the required documentation to make your contribution and sign. Because your prior year contribution must be signed, you cannot make this contribution through a normal transfer in online banking. Find out more from the IRS.

Guest shared branching members: CO-OP shared branching is unavailable.

We are temporarily not offering CO-OP shared branching services to guest shared branching members at our Elevations branches. We apologize for the inconvenience. If you are a member of a credit union that’s part of the CO-OP network, you may continue to use our ATMs.

Financial assistance for our members.

We know that many of our members are feeling the impact of the coronavirus pandemic, and we are here to help you. We’ve set up a special team that’s prepared with solutions for our members who are experiencing financial hardships. As a member-owned financial institution, we are dedicated to serving our members and helping relieve stress around money in this difficult time. Please be aware that we have an extremely high volume of calls right now, and we appreciate your patience.

Mortgages

Please visit our Mortgage Assistance page for help if you’re concerned about making your mortgage payments.

Loans and other assistance

We’re offering loan payment deferral for Elevations loans and credit cards. Please visit our Financial Assistance page to get started and learn more about other programs and services available to you as a member, including free financial counseling.

Business and commercial loans

If you’re a business member at Elevations with financial concerns about your business or commercial loan due to the coronavirus, please reach out to your Business Banking Relationship Manager to discuss your situation and the options available.

Our team is working closely with the SBA to enable Elevations business members to participate in the CARES Act and the Paycheck Protection Program. As soon as we’re able to open up applications, your Elevations Business Banking Relationship Manager will reach out to you with additional information and instructions on next steps. In the meantime, you can learn more about assistance for small businesses from the Department of the Treasury.

Economic impact payments

The Treasury Department and the Internal Revenue Service announced on March 30 that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people.

Social Security recipients who are not typically required to file a tax return need to take no action, and will receive their payment directly to their bank account. Those who do not receive their Social Security benefits via direct deposit will be sent a paper check. Click here to learn more from the IRS.

  • The IRS does not have my direct deposit information. What can I do?

    In the coming weeks, the Treasury Department plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.

    If and when you need to provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580) and your full 13-digit ACH account number. Pick one of the options below to find your account number:

    • Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) – watch our video tutorial to see how
    • Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
    • For your checking account number, identify the 13-digit account number at the bottom of your checks

  • How will the IRS know where to send my payment?

    The vast majority of people do not need to take any action. The IRS has stated that it will calculate and automatically send the economic impact payment to those eligible. If you’ve already filed your 2019 tax return, the IRS will use this information to calculate the payment amount. If you haven’t yet filed your return for 2019, the IRS will use information from your 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.

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Banking options and ways to contact us.

In addition to visiting a branch, we have many other safe and convenient ways to bank. Get started by checking out our Guide to Banking at Elevations. We’ve listed out the most common transactions and where you can go to complete them.

Then, check out your banking options below:

ON THE GO
Drive-Thru Banking

We have drive-thru banking at these branches:

Swing by from Monday through Friday from 8:30 a.m.-5:30 p.m. and Saturday from 9 a.m.-12 p.m.

NEARBY
ATMs

You can do many traditional transactions at ATMs, like checking your balance, withdrawing or depositing cash, and depositing checks. And you have access to nearly 30,000 ATMs nationwide through the CO-OP network. Find out all about ATMs in our blog.

BY PHONE
Call us

You can reach us by phone at (800) 429-7626, Monday through Friday from 7 a.m.– 8 p.m. and Saturdays from 8 a.m.–1 p.m. MT. Please be aware that we have an extremely high call volume right now, and we appreciate your patience.

P.S. We have text message banking!
Watch our video to learn more.

AFTER HOURS
Night Drop

We have night drop available at all of our branches. You can use this service to securely drop off loan payments, signed documents and more.

Find a branch

FROM ANYWHERE
Online Banking & Mobile App

Manage your accounts, deposit checks, make payments, transfer funds and apply for loans anytime through online banking and our mobile app, available in the App Store and Google Play™. Plus, we’ve got a library of quick video tutorials to help you bank digitally.

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CHAT ONLINE
Secure Chat & Email

You can communicate securely with us via chat or email. Secure Chat is available Monday through Friday from 7 a.m.–6 p.m. and Saturday from 8 a.m.–1 p.m. MT. To get started, log in to online banking and select Secure Chat & Email.

Log in

BUSINESS: FROM ANYWHERE
Business Online Banking & Mobile App

Manage your accounts, deposit checks, make payments, transfer funds and apply for loans anytime through Elevations Business Online Banking and the Elevations Business Banking Mobile App, available in the App Store and Google Play™. Plus, we put our business FAQs all in one place to help your business bank digitally.

Log in

BUSINESS: CHAT ONLINE
Business Secure Chat & Email

You can communicate securely with us via chat or email. Secure Chat is available Monday through Friday from 7 a.m.–6 p.m. and Saturday from 8 a.m.–1 p.m. MT. To get started, log in to business online banking. Secure Chat is available at the bottom of your screen, or send an email by clicking Contact Us in the main navigation.

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Commonly Asked Questions

Financial wellness reviews are designed for all members — whether you're just getting started or have been managing your money for decades. Your Guide will focus on what’s most important to you.

A financial wellness review is designed to help you improve your overall financial picture. If a loan or product might make sense for your situation, we’ll share information so you can make an informed decision. Rest assured that you will never be pressured into a loan or product during the review. Guides are local, salaried Elevations employees who don’t work on commission, and Elevations Credit Union is a not-for-profit, member-owned financial institution. That means it’s in our best interest to look out for your best interest.

Our Guides take a judgment-free approach to the discussion. Their goal is to find opportunities to help you feel more confident about how you’re managing your money so you can stress less.

Financial wellness reviews are available in-person or by phone. You can specify how you’d like to meet when you book your review. If you schedule an in-person review at a branch, rest assured that we are following the latest health and safety measures. Please be aware that face coverings are required for all members and employees inside our branches.

No, Elevations does not need to be your only financial institution to receive a free financial wellness review. We are here to help you look at your overall financial picture, and we understand that many members use multiple financial institutions.

The next steps are customized to you. We may ask if you’d like to schedule a follow-up appointment or connect you with a specialist for a specific goal we’ve identified. No matter what, you can always feel comfortable reaching out to your Guide with any question in the future — big or small — for free. We are here to help you.

We’re here to help.

When you’re talking mortgage loans — also known as “a big deal” — you want to talk to a real, live human being.
A local one is even better.

*Credit qualifications and membership required. All Credit Union loan programs, rates, promotions, terms and conditions subject to change anytime without notice. Loans are subject to credit approval and underwriting. Financing only available on Colorado properties.

© 2020 Elevations Credit Union. All Rights Reserved. Routing #307074580

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.