Covid-19 Information and Resources


Donate your change for local COVID-19 relief. We’ll match it.

Enrolling your debit card in Elevations Local Change is a simple way to give back. Your purchases get rounded up to the nearest dollar, and the extra change goes to our Community Relief Fund with a matching donation from Elevations. Because giving back should be that simple. 

Enroll in Local Change

Help us support families in need with quality child care this month. We’ll match your donation.

Every month, Elevations Local Change donates your change to two local organizations. This August, your donation will help provide quality child care for workers in need through Boys and Girls Clubs of Larimer County, and YWCA Boulder County.

Boys and Girls Clubs of Larimer County

Boys and Girls Clubs of Larimer County is working to solve the important community problem of school-aged child care using its Clubs as emergency child care centers. Dollars collected will go to fund emergency child care centers.

YWCA Boulder County

With the closure of schools and many child care facilities, individuals returning to work and front-line workers struggling to find child care, YWCA’s Persimmon Early Learning (formerly Children’s Alley) provides affordable, quality child care to families in need. Other YWCA services have been modified to best serve our amazing and resilient community. The donation you generously give will provide funds to support the YWCA's role as a caring community resource, particularly for families under financial distress.

How it works:

  1. Enroll in Elevations Local Change to round up your Elevations debit card purchases.
  2. Your extra change goes to Elevations Foundation as a charitable contribution.
  3. Elevations Foundation will channel your Local Change donations through the end of 2020 to its Community Relief Fund, going to two designated organizations each month supporting those impacted by the COVID-19 crisis in our community.
  4. Elevations Credit Union will match all Local Change donations made this year so that each penny goes even further.

Enroll in Local Change

Our latest updates and current closures.

Branch visits: We’re here to help you with branch visits by appointment.

Our branch lobbies are temporarily closed due to coronavirus safety precautions. If you need help and would like to visit a branch, please schedule an appointment to meet with a Financial Solutions Guide. We also have many other ways to manage your accounts, including online appointments, drive-thru banking (no appointment needed), online banking and more.

Boulder UMC Branch & ATM closed.

We have temporarily closed our Boulder UMC Branch located on the CU Boulder campus, and our ATM inside the UMC will also be inaccessible from March 21 through March 29. We have additional ATMs around the CU Boulder campus that remain open. We are working closely with CU Boulder leadership to make closure decisions, and we apologize for any inconvenience this may cause. We have many nearby locations in Boulder.

IRA & HSA prior year contribution deadlines extended to July 15.

The IRS issued IRS Notice 2020-18, postponing the due date for filing Federal income tax returns to July 15. Because of this, the deadline for making prior year contributions to your Elevations IRA or HSA for 2019 is also extended to July 15, 2020. To make prior year contributions, please schedule an appointment at a branch, call us at (800) 429-7626 or connect with us through Secure Chat in online banking. We will provide you with the required documentation to make your contribution and sign. Because your prior year contribution must be signed, you cannot make this contribution through a normal transfer in online banking. Find out more from the IRS.

Guest shared branching members: CO-OP shared branching is unavailable.

We are temporarily not offering CO-OP shared branching services to guest shared branching members at our Elevations branches. We apologize for the inconvenience. If you are a member of a credit union that’s part of the CO-OP network, you may continue to use our ATMs.

Financial assistance for our members.

We know that many of our members are feeling the impact of the coronavirus pandemic, and we are here to help you. We’ve set up a special team that’s prepared with solutions for our members who are experiencing financial hardships. As a member-owned financial institution, we are dedicated to serving our members and helping relieve stress around money in this difficult time. Please be aware that we have an extremely high volume of calls right now, and we appreciate your patience.


Please visit our Mortgage Assistance page for help if you’re concerned about making your mortgage payments.

Loans and other assistance

We’re offering loan payment deferral for Elevations loans and credit cards. Please visit our Financial Assistance page to get started and learn more about other programs and services available to you as a member, including free financial counseling.

Business and commercial loans

If you’re a business member at Elevations with financial concerns about your business or commercial loan due to the coronavirus, please reach out to your Business Banking Relationship Manager to discuss your situation and the options available.

Our team is working closely with the SBA to enable Elevations business members to participate in the CARES Act and the Paycheck Protection Program. As soon as we’re able to open up applications, your Elevations Business Banking Relationship Manager will reach out to you with additional information and instructions on next steps. In the meantime, you can learn more about assistance for small businesses from the Department of the Treasury.

Economic impact payments

The Treasury Department and the Internal Revenue Service announced on March 30 that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people.

Social Security recipients who are not typically required to file a tax return need to take no action, and will receive their payment directly to their bank account. Those who do not receive their Social Security benefits via direct deposit will be sent a paper check. Click here to learn more from the IRS.

  • The IRS does not have my direct deposit information. What can I do?

    In the coming weeks, the Treasury Department plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.

    If and when you need to provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580) and your full 13-digit ACH account number. Pick one of the options below to find your account number:

    • Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) – watch our video tutorial to see how
    • Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
    • For your checking account number, identify the 13-digit account number at the bottom of your checks
  • How will the IRS know where to send my payment?

    The vast majority of people do not need to take any action. The IRS has stated that it will calculate and automatically send the economic impact payment to those eligible. If you’ve already filed your 2019 tax return, the IRS will use this information to calculate the payment amount. If you haven’t yet filed your return for 2019, the IRS will use information from your 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.

We believe in giving back to the people and places we serve.

Our members, employees and local community are all feeling the impacts of COVID-19, and we want to give you an easy and effective way to help our community during this time. If you are able to give — whether it’s 5¢, $5 or $50 per month — we truly appreciate your ongoing support of the Elevations Community Relief Fund.

Elevations Foundation will maximize your donation through partnerships with local organizations that are delivering funds and support to first responders, medical staff and their families, and those directly impacted by COVID-19. Your donations will provide support to impacted individuals and families in our community. These funds will work to mitigate the crisis across the northern Front Range in three areas: Northern Colorado, Boulder County and Southeast of Boulder County.

Local Change adds up for our Community Relief Fund.

July 2020

Our members helped support health care and mental health services during July, with donations made through Local Change going to:

Homeward Alliance

With underlying medical conditions and a lack of reliable health care, chronically homeless individuals are more vulnerable to sickness and death if infected by the COVID-19 virus. Funds collected went to health care services for vulnerable populations.

Mental Health Partners

All funds went to Colorado Crisis Services (CCS). CCS monitors a 24-hour support line for anyone affected by a mental health, substance use or emotional crisis. All calls and texts are connected to a mental health professional who will provide immediate support, as well as additional resources including the closest walk-in crisis center.

June 2020

Our members helped to meet the increased community need for two local food banks in June. Donations made through our debit card round-up program, Local Change, were matched for a total of $1,500 to these two local organizations:

Community Food Share

To keep pace with our community’s increased need, our food bank requires more resources — by July, we’ll spend more than twice what we budgeted for food purchasing. This is our reality for the long haul, as we anticipate the recovery period lasting much longer than the virus itself. For every dollar donated, Community Food Share can provide three meals

Food Bank for Larimer County

We anticipate that sourcing food through our normal channels will become more difficult with the spread of the virus. We need your help now more than ever. Your financial donation to the Food Bank will help us prepare for the inevitable changes resulting from COVID-19 outbreak. For every dollar donated, the Food Bank provides two meals to those in need.

Proud to contribute $150,000 in April to local organizations.

Thank you to our members, who stepped up and donated $75,000 from March 20 through April 5. Elevations Credit Union matched these donations for a total of $150,000 granted the week of April 6. Here’s how the funds were distributed:

Northern Colorado

UC Health Northern Colorado Foundation

The Health Care Worker Emergency Relief Fund provides financial assistance to staff facing financial hardships, needing childcare or needing mental health support.

Community Foundation of Northern Colorado

The Northern Colorado COVID-19 Response Fund will provide funding to local nonprofit organizations that work with people disproportionately affected by the consequences of COVID-19.

Boulder County

Boulder Community Health Foundation

Supporting staff facing unanticipated financial challenges and removing barriers to providing the best treatment for COVID-19.

Community Foundation Boulder County

The COVID-19 Response Fund Boulder County will ensure essential services for community members who find themselves at the intersection of being most vulnerable to the virus and most impacted by inequity.

Longmont Community Foundation

The Neighbor to Neighbor COVID-19 Relief Fund will provide financial resources to charitable organizations in Longmont and the St. Vrain Valley area that are involved in supporting vulnerable populations that have been affected by the outbreak.

Southeast of Boulder County

Broomfield Community Foundation

This Disaster Relief Fund will fund local nonprofit service providers for basic needs provision to the most vulnerable populations. This Disaster Relief Fund will also include first responders such as local police and fire.

Westminster Legacy Foundation

This Coronavirus Relief Fund will purchase food for high risk families to be delivered safely by volunteers, and offer support to local food banks and pantries.

Together, let’s support our community’s fight against COVID-19.

Enroll in Local Change

Thank you so much for your support. Following the 2013 Colorado floods, together with our members, Elevations Foundation raised and provided over $430,000 to local relief efforts using this fundraising model.

Elevations Foundation is an independent 501(c)3 nonprofit organization that was established in 2010. The important work of Elevations Foundation is fueled by individual donors and Elevations Credit Union, which offers members the opportunity to give back through initiatives like Elevations Local Change and Elevations Visa® Signature Credit Cards. Click here to learn more about how Elevations Foundation provides opportunities for a better community.

Are you an Elevations member looking for assistance due to financial hardships at this time? Please visit our informational page on COVID-19 for members.

© 2020 Elevations Credit Union. All Rights Reserved. Routing #307074580

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.