Covid-19 Information and Resources

This page was last updated: 07/10/20

COVID-19 Updates and Resources for Elevations Members

As your local credit union, we have a unique and essential responsibility to serve you, our members, and help relieve your stress around money in this difficult, uncertain time. We are here for our members, employees and this community we all call home.

To help you stay informed, we’ve put important resources and our latest updates right here in one place. Please check back often, as we update this page regularly.

Branch safety measures

At all of our locations, we have and will continue to follow established safety protocols from the Centers for Disease Control and Prevention, plus our local Colorado health officials. The health and safety of our employees and members is our most important consideration.

Our measures include:

  • Frequent and thorough cleaning and sanitization practices at all of our locations
  • Germ shields at all teller stations and platform desks
  • Face coverings required for all members and employees at all locations
  • Daily temperature checks for all employees
  • All surfaces disinfected after each member leaves
  • Floor signage to ensure social distancing
  • Door monitoring to ensure capacity in branch allows for social distancing
  • 14 days of catastrophe pay provided to any employee directly impacted by COVID-19

Learn more

Branch update:

We’re here to serve you. Our branches are open (no appointment needed), and we have a dedicated hour for members 60+ from 8:30-9:30 a.m. on weekdays. See our hours and schedule an optional branch appointment.

How may we help you?

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Mortgage Assistance

Contact our mortgage servicing team, apply for forbearance online or by phone, and find commonly asked questions.

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Loan & Credit Card Assistance

Request to defer a payment and find commonly asked questions for your auto loan, credit card, home equity loan and more with Elevations.

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Visit a Branch

Our branches are open (no appointment needed) with a designated hour for members 60+ from 8:30-9:30 a.m. on weekdays. We encourage you to book service appointments online.

Our latest updates and current closures.

Branch visits: We’re here to help you with branch visits by appointment.

Our branch lobbies are temporarily closed due to coronavirus safety precautions. If you need help and would like to visit a branch, please schedule an appointment to meet with a Financial Solutions Guide. We also have many other ways to manage your accounts, including online appointments, drive-thru banking (no appointment needed), online banking and more.

Boulder UMC Branch & ATM closed.

We have temporarily closed our Boulder UMC Branch located on the CU Boulder campus, and our ATM inside the UMC will also be inaccessible from March 21 through March 29. We have additional ATMs around the CU Boulder campus that remain open. We are working closely with CU Boulder leadership to make closure decisions, and we apologize for any inconvenience this may cause. We have many nearby locations in Boulder.

IRA & HSA prior year contribution deadlines extended to July 15.

The IRS issued IRS Notice 2020-18, postponing the due date for filing Federal income tax returns to July 15. Because of this, the deadline for making prior year contributions to your Elevations IRA or HSA for 2019 is also extended to July 15, 2020. To make prior year contributions, please schedule an appointment at a branch, call us at (800) 429-7626 or connect with us through Secure Chat in online banking. We will provide you with the required documentation to make your contribution and sign. Because your prior year contribution must be signed, you cannot make this contribution through a normal transfer in online banking. Find out more from the IRS.

Guest shared branching members: CO-OP shared branching is unavailable.

We are temporarily not offering CO-OP shared branching services to guest shared branching members at our Elevations branches. We apologize for the inconvenience. If you are a member of a credit union that’s part of the CO-OP network, you may continue to use our ATMs.

Financial assistance for our members.

We know that many of our members are feeling the impact of the coronavirus pandemic, and we are here to help you. We’ve set up a special team that’s prepared with solutions for our members who are experiencing financial hardships. As a member-owned financial institution, we are dedicated to serving our members and helping relieve stress around money in this difficult time. Please be aware that we have an extremely high volume of calls right now, and we appreciate your patience.

Mortgages

Please visit our Mortgage Assistance page for help if you’re concerned about making your mortgage payments.

Loans and other assistance

We’re offering loan payment deferral for Elevations loans and credit cards. Please visit our Financial Assistance page to get started and learn more about other programs and services available to you as a member, including free financial counseling.

Business and commercial loans

If you’re a business member at Elevations with financial concerns about your business or commercial loan due to the coronavirus, please reach out to your Business Banking Relationship Manager to discuss your situation and the options available.

Our team is working closely with the SBA to enable Elevations business members to participate in the CARES Act and the Paycheck Protection Program. As soon as we’re able to open up applications, your Elevations Business Banking Relationship Manager will reach out to you with additional information and instructions on next steps. In the meantime, you can learn more about assistance for small businesses from the Department of the Treasury.

Economic impact payments

The Treasury Department and the Internal Revenue Service announced on March 30 that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people.

Social Security recipients who are not typically required to file a tax return need to take no action, and will receive their payment directly to their bank account. Those who do not receive their Social Security benefits via direct deposit will be sent a paper check. Click here to learn more from the IRS.

  • The IRS does not have my direct deposit information. What can I do?

    In the coming weeks, the Treasury Department plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.

    If and when you need to provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580) and your full 13-digit ACH account number. Pick one of the options below to find your account number:

    • Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) – watch our video tutorial to see how
    • Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
    • For your checking account number, identify the 13-digit account number at the bottom of your checks
  • How will the IRS know where to send my payment?

    The vast majority of people do not need to take any action. The IRS has stated that it will calculate and automatically send the economic impact payment to those eligible. If you’ve already filed your 2019 tax return, the IRS will use this information to calculate the payment amount. If you haven’t yet filed your return for 2019, the IRS will use information from your 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.

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Banking options and ways to contact us.

In addition to visiting a branch, we have many other safe and convenient ways to bank. Get started by checking out our Guide to Banking at Elevations. We’ve listed out the most common transactions and where you can go to complete them.

Then, check out your banking options below:

ON THE GO
Drive-Thru Banking

We have drive-thru banking at these branches:

Swing by from Monday through Friday from 8:30 a.m.-5:30 p.m. and Saturday from 9 a.m.-12 p.m.

NEARBY
ATMs

You can do many traditional transactions at ATMs, like checking your balance, withdrawing or depositing cash, and depositing checks. And you have access to nearly 30,000 ATMs nationwide through the CO-OP network. Find out all about ATMs in our blog.

BY PHONE
Call us

You can reach us by phone at (800) 429-7626, Monday through Friday from 7 a.m.– 8 p.m. and Saturdays from 8 a.m.–1 p.m. MT. Please be aware that we have an extremely high call volume right now, and we appreciate your patience.

P.S. We have text message banking!
Watch our video to learn more.

AFTER HOURS
Night Drop

We have night drop available at all of our branches. You can use this service to securely drop off loan payments, signed documents and more.

Find a branch

FROM ANYWHERE
Online Banking & Mobile App

Manage your accounts, deposit checks, make payments, transfer funds and apply for loans anytime through online banking and our mobile app, available in the App Store and Google Play™. Plus, we’ve got a library of quick video tutorials to help you bank digitally.

Log in

CHAT ONLINE
Secure Chat & Email

You can communicate securely with us via chat or email. Secure Chat is available Monday through Friday from 7 a.m.–6 p.m. and Saturday from 8 a.m.–1 p.m. MT. To get started, log in to online banking and select Secure Chat & Email.

Log in

BUSINESS: FROM ANYWHERE
Business Online Banking & Mobile App

Manage your accounts, deposit checks, make payments, transfer funds and apply for loans anytime through Elevations Business Online Banking and the Elevations Business Banking Mobile App, available in the App Store and Google Play™. Plus, we put our business FAQs all in one place to help your business bank digitally.

Log in

BUSINESS: CHAT ONLINE
Business Secure Chat & Email

You can communicate securely with us via chat or email. Secure Chat is available Monday through Friday from 7 a.m.–6 p.m. and Saturday from 8 a.m.–1 p.m. MT. To get started, log in to business online banking. Secure Chat is available at the bottom of your screen, or send an email by clicking Contact Us in the main navigation.

Log in

Commonly Asked Questions

The Internal Revenue Service (IRS) said on April 11 that it has begun to distribute economic impact payments. These payments are being distributed in waves, and Elevations members may start seeing these payments posted in their accounts as early as April 12 listed as “standard tax refund payment.” Elevations is not receiving any advance notice on when payments will be released to our individual members. You can check the status of your payment using the IRS tool “Get My Payment” available at irs.gov/coronavirus/get-my-payment.

For most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns in 2018 and 2019, plus most seniors and retirees. For the latest updates, please visit the IRS website.

For security reasons, the IRS plans to mail a letter about the economic impact payment to the taxpayer’s last known address within 15 days after the payment is paid. The letter will provide information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure they’re receiving a legitimate letter, the IRS urges taxpayers to visit IRS.gov first to protect against scam artists.

The IRS also provides a reminder on its website that the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information — even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.

The IRS has provided a free web portal for those who are not required to file tax returns to make sure they get their economic impact payment as quickly and securely as possible. According to their website, if you fall into this category, you will need to provide your bank account number, type and routing number, if you have one.

To provide your Elevations account information for your payment, be sure to have the Elevations routing number on hand (our routing number is 307074580), type of account and your full 13-digit ACH account number. Pick one of the options below to find your account number:

  • Log in to online banking, select the account and then select “Account Details” to view the ACH number (this is your account number) — watch our video tutorial to see how
  • Log in to the mobile app, select the account and then select “Details” to view the ACH number (this is your account number)
  • For your checkingaccount number, identify the 13-digit account number at the bottom of yourchecks

The IRS issued IRS Notice 2020-18, postponing the due date for filing Federal income tax returns to July 15. Because of this, the deadline for making prior year contributions to your Elevations IRA or HSA for 2019 is also extended to July 15, 2020. To make prior year contributions, please schedule an appointment at a branch, call us at (800) 429-7626 or connect with us through Secure Chat in online banking. We will provide you with the required documentation to make your contribution and sign. Because your prior year contribution must be signed, you cannot make this contribution through a normal transfer in online banking.

Find out more from the IRS.

The Federal Bureau of Investigation warns that scammers are taking advantage of uncertainty during the pandemic and finding new ways to try to steal information and money. Be diligent as always, but be especially aware of the following: fake CDC emails, phishing emails, counterfeit treatments or equipment, and fake accounts. 

By posing as legitimate financial institutions, scammers are deceiving victims into giving up critical information like online banking credentials, full credit and debit card numbers, SMS verification codes and PINs. This new scheme uses advanced spoofing techniques, so the caller and text messages look and sound authentic.

Protect yourself from these scams by understanding what you can expect if you receive an email, call or text from Elevations Credit Union. 

Elevations Credit Union will never: 

  • Ask for your PIN number
  • Ask for your online banking username or password
  • Ask for your full debit or credit card number
  • Call you and offer to send a text verification code to prove it’s Elevations (we don’t send these types of text message codes)

Call us immediately at (800) 429-7626

  • You receive an email stating your card was enrolled in a mobile wallet (Samsung Pay®, Apple Pay®, etc.), but you did not enroll
  • You get a suspicious call — please hang up and call us
  • You receive a suspicious text message from a full-length phone number — our transaction verification texts come from a short code number
  • Receive a suspicious email

Be wary of scams and suspicious requests during this time. As always, if you are unsure about whether an email, phone call or text message is actually from Elevations, or if you are concerned about potential fraud, please call us at (800) 429-7626. Additionally, the Consumer Financial Protection Bureau has many resources available to help you.

At Elevations, your deposits are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government through the National Credit Union Administration. That means keeping your funds in a deposit account at Elevations is a much safer option than keeping a large sum of cash at home. Elevations remains financially strong and well-positioned to provide solutions for your financial needs.

We are monitoring recommendations regarding the coronavirus (COVID-19) from the Centers for Disease Control and Prevention, plus our local Colorado health officials. Here are some of the measures we’re taking:

  • Increasing frequent and thorough cleaning and sanitization practices at all of our locations
  • Requiring members and employees wear face coverings at our locations
  • Conducting daily temperature checks of our employees
  • Building awareness with all of our employees around preventing the spread of diseases
  • Suspending non-essential business travel until further notice and strongly discouraging personal travel
  • Urging any employees who don’t feel well to stay home, and offering 14 days of catastrophe pay to any employee directly impacted by COVID-19
  • Emphasizing resources our employees already have available, like access to quality mental health care through our Employee Assistance Program
  • Enabling staff to work remotely whenever possible
  • Providing regular updates to our staff

We’re here to help.

When you’re talking mortgage loans — also known as “a big deal” — you want to talk to a real, live human being.
A local one is even better.

*Credit qualifications and membership required. All Credit Union loan programs, rates, promotions, terms and conditions subject to change anytime without notice. Loans are subject to credit approval and underwriting. Financing only available on Colorado properties.

© 2020 Elevations Credit Union. All Rights Reserved. Routing #307074580

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.